Last Updated: 27 October 2026
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FMA Repairs and FMA Store aim to provide a convenient and reliable delivery service for customers purchasing replacement parts and accessories through our website.
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This policy explains our shipping coverage, delivery fees, estimated delivery times and delivery procedures.
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1. Shipping Coverage
We currently deliver to addresses within South Africa only.
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International shipping is not currently available.
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2. Shipping Charges and Estimated Delivery Times
Our current standard nationwide delivery rate is:-
Shipping Service: Nationwide delivery within South Africa
Estimated Delivery Time: 3–5 business days
Shipping Fee: R220.00
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All fees are quoted in South African Rand (ZAR).
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The applicable shipping fee will be displayed during checkout before you complete your order. If a different delivery arrangement or additional charge is required, we will communicate it to you before proceeding.
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3. Order Processing
Orders are processed after payment has been successfully received and confirmed.
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Processing times may vary depending on stock availability, order volumes and other operational factors.
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The estimated delivery period of 3–5 business days refers to business days and excludes weekends and South African public holidays. Unless otherwise agreed, delivery estimates begin once the order has been processed and dispatched.
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We will communicate any material delay or stock-related issue that affects fulfilment.
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4. Delivery Addresses and Customer Details
Customers must provide a complete and accurate South African delivery address, contact number and other information reasonably required for delivery.
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Please check your details carefully before completing checkout.
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If you need to correct your delivery details after placing an order, contact us as soon as possible. Changes cannot be guaranteed once an order has been dispatched.
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If an incorrect address or other delivery issue requires redelivery, we will discuss the available options and any applicable additional charges with you before applying them, subject to South African consumer law.
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5. Delivery and Receipt of Orders
Delivery will be arranged through our selected courier or delivery provider.
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Customers should ensure that someone is available to receive the parcel where required by the courier.
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Please retain your order confirmation and any tracking details provided. If tracking is available for your shipment, we will share the relevant information when it becomes available.
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Delivery is considered complete in accordance with the applicable delivery arrangement and law. Nothing in this policy excludes our responsibilities for goods that are lost, damaged or not delivered as required.
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6. Delivery Delays
We make reasonable efforts to meet the estimated delivery period. Delays may occur because of courier disruptions, severe weather, public holidays, incorrect delivery details or other unforeseen circumstances.
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If we become aware of a significant delay, we will communicate with you and work towards a suitable resolution.
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If an order cannot be fulfilled, or delivery does not take place within the agreed period, your rights to cancellation or a refund under applicable South African law remain unaffected.
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7. Damaged, Incorrect or Missing Items
Please inspect your parcel upon receipt and contact us as soon as reasonably possible if:
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The parcel or product appears damaged.
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You receive an incorrect product.
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An item is missing from your order.
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Your order has not arrived within the estimated delivery period.
Please include your order number, a description of the issue and photographs where appropriate.
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We will investigate the matter and work with the customer and courier, where necessary, to resolve it in accordance with applicable law.
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Any request to report a delivery problem promptly is intended to assist with the investigation and does not remove statutory consumer rights.
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8. Undeliverable Parcels and Redelivery
If delivery cannot be completed because the supplied address is incorrect, the recipient is unavailable or other delivery arrangements are required, we will work with the customer and courier to determine the next steps.
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Any reasonable additional redelivery or return charges will be explained before being applied, where applicable. Charges will not be applied in a manner that unlawfully limits a consumer's rights.
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9. Returns, Exchanges and Refunds
Shipping charges and delivery arrangements are subject to our Return & Refund Policy.
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Where a customer exercises a statutory cancellation right, or where goods are defective, damaged or incorrectly supplied, return shipping costs and refunds will be handled in accordance with applicable South African law.
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Please review our Return & Refund Policy for further information.
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10. Consumer Protection
This policy is governed by applicable South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
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Nothing in this policy excludes, restricts or waives a consumer right that cannot lawfully be excluded, restricted or waived.
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11. Changes to This Policy
We may update this policy from time to time. Any revised policy will be published on this page with an updated effective date.
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Changes will not retrospectively remove rights that a customer has already acquired under applicable law.
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12. Contact Us
FMA Repairs & FMA Store
Address: 28A Millard Road, Bedfordview, Gauteng, 2007, South Africa
Telephone / WhatsApp: +27 74 347 2747
Website: https://www.fmarepairs.co.za
Thank you for shopping with FMA Store. We appreciate your support.
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